Due to the February School Holidays, current production time is up to 2 weeks. Thank you for your patience.
As well as offering many ready made felt ball garlands and decor, I now also offer an option of loose felt balls to buy! 36 bright and luscious colours to choose from. Mix and Match any way you like! Just mention the corresponding colour numbers and quantity in the "message to seller" box at the check out.
My wool felt balls are made in Nepal, they are 100% wool, coloured with azo free dyes and are of highest quality. Individual felt ball is approximately 2.3cm (just under 1 inch). Some tiny variation in size and colour may appear due to the handmade nature of these wool felt balls.
All the UK orders will be sent by standard Royal Mail 2nd class. Upgrades are available at the check out.
International orders will be by standard, un-tracked Royal Mail air mail. Upgrade to track & sign is available at the check out. Please note that whilst Royal mail estimates delivery time for international orders approx 7-10 days, items can occasionally be held in customs which can significantly delay the delivery.
Please note this is not a toy and therefore must be kept out of reach of babies and small children.
Shipping from United Kingdom
Processing time
1-2 weeks
Estimated shipping times
- Canada : 1 - 3 weeks
- United Kingdom : 1 - 3 business days
- North America : 1 - 3 weeks
- Europe : 1 - 3 weeks
- Australia, New Zealand and Oceania : 1 - 4 weeks
- Asia Pacific : 1 - 4 weeks
- Latin America and the Caribbean : 2 - 4 weeks
- North Africa and the Middle East : 2 - 4 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
WHAT INFORMATION IS BEING COLLECTED?
Once you have placed an order, Etsy will send me your name and address details. They will also send your email address until further notice. I do not have access to your bank details, only if the payment was made through debit, credit or Paypal.
WHO IS COLLECTING IT?
As above, Etsy collects this information.
HOW WILL IT BE USED?
I will use your name and address to fulfil your order. As a sole trader, I will also store the seller copy of your invoice for tax purposes. I may use your email address as a last resort if I fail to hear back from you through Etsy messages.
WHO WILL IT BE SHARED WITH?
Your name and address will be shared with Royal Mail and other couriers when necessary. I will also pass on the invoices to my accountant for bookkeeping purposes. My accountant does not hold on to the invoices, they are returned to me.
HOW IS THE PERSONAL INFORMATION STORED:
I store all the sale invoices in a secured, locked filing cabinet. My personal work computer is password protected and so is my mobile phone. I do not use drop boxes or cloud to store information.
If you would like to request more information or have an action taken regarding your personal info, please do not hesitate to contact me. You can contact me through Etsy messages (this includes my website) or email me directly at heli.cutler@outlook.com
Frequently Asked Questions
Custom and personalized orders
I'll be happy to discuss any kind of custom order. In fact, I love custom orders! Just message me and I'll send you a non obligation quote.
Where do I get my wool felt balls from?
All of the wool felt balls are ethically sourced from Nepal and as they are handmade, there may occasionally be a slight discrepancy between one ball and the next.
Please note that any props used in the pictures are not included.
Shipping Times
Most countries outside of UK and EU have a delivery estimate approx 1-3 weeks. However, occasionally (but rarely) items can be held in customs for further 4-6 weeks.
UK:
Missing/delayed parcels won't be refunded/replaced until 13 working days has passed from the expected delivery due date.
INTERNATIONAL:
Any missing parcels won't be refunded until 25 working days has passed from the shipping date. This is due to the Royal Mail and Ipostparcels policies.
Any missing/delayed parcels must be reported missing within 80 days from the date of shipping.
In the meantime, should your parcel be delayed, please contact me.
Your Address
Please check your address is up to date. It is customer's responsibility to make sure it is correct. Any items sent to the address that hasn't been updated, won't be refunded. Items can be re-sent once Royal Mail has returned it back to me. The postage will be paid by the buyer.
Custom Charges
INTERNATIONAL BUYERS: Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs.
I cannot mark any item as a 'gift' for customs purposes as this is illegal. All packages going through customs have to have the full price paid on the customs form by law.
Christmas Deliveries
I try my best to have a quick turn around for all orders, however I cannot guarantee your item will be delivered by Christmas as the postal service is already under extreme pressure. Please contact me if you'd like a quote for guaranteed next day delivery (UK) or Express Courier (International).
GDPR
Please see the above Privacy Policy section.
Plastic Free Packaging
I already use very little plastic in my packaging but I am aiming to reducing it down even further. Occasionally I may have to insert items in a plastic sleeve or use a poly envelope to seal the packaging properly but at most times, items will be sent in a fully recyclable manilla envelope or card board box.
If you have any wishes regarding the packaging, please let me know and I'll try my best to accommodate your request.
Reviews (3)
Average:
Nov 9, 2018
Sona Ziauddin
Nov 1, 2018
Sona Ziauddin
Apr 28, 2018
Very fast shipping and great communication from owner. Item was very well packaged. Will be returning to purchase more
Holly Smith